Return Items cut and sold by the yard cannot be returned unless they are defective or there is a shipping error on our part. No returns on custom made orders, patterns or smocking plates. All other merchandise may be returned for an exchange or store credit. Returns must be made within 14 days. Merchandise must be returned in original condition. Shipping charges will not be refunded. If you are requesting are "In-Store pickup" you will receive an email when it is ready to be picked up. The maximum time for in-store pickup items will be 24 hours but usually will be ready within a few hours of order placement.